Support

Need a hand with Cado? Email us and a real person will get back to you, usually within one business day.

Contact us

To help us answer faster, tell us your iPhone model, your iOS version, and what you were doing when the problem happened.

Common questions

How do I cancel my subscription?

Subscriptions are handled by Apple, not by us. On your iPhone open Settings, tap your name, tap Subscriptions, choose Cado, then tap Cancel Subscription. You keep access until the end of the period you already paid for.

How does the free trial work?

New subscribers get 7 days free. Cancel any time before the trial ends and you are not charged. If you do not cancel, the subscription renews at the price shown when you signed up.

I paid but the app says I am not subscribed.

Open Cado, go to Profile, and tap Restore Purchases. Make sure you are signed in with the same Apple Account you bought it with. If that does not fix it, email us.

Where is my data stored?

Your meal plans, profile, and check-ins are stored on your device, not on our servers. Deleting the app deletes that data, so export anything you want to keep first — Profile → Export my data.

How do I delete my data?

Open Cado, go to Profile, and tap Delete my data. That removes everything stored on your device.

Is Cado medical advice?

No. Cado gives general meal planning and nutrition information. It is not medical advice and is not a substitute for a doctor or a registered dietitian. Talk to a professional before making big changes to how you eat, especially if you are pregnant or nursing, have a medical condition, or have a history of disordered eating.